Our Charters, Policies & Promises
Transparent corporate handbook — read how we govern ourselves, train our network, redress complaints, and reward performance.
Privacy Policy
How we collect, use, share and protect your personal data — KYC, financial records, device data, your rights and our retention timelines.
Terms & Conditions (MITC)
Standard Terms governing loan disbursement, repayment, interest, prepayment, defaults, GST, grievance redressal mechanism, arbitration and jurisdiction.
Cancellation & Refund
Rules for cancelling a loan application, what is refundable, prepayment & foreclosure, refund of excess payments and rejection terms.
Grievance Redressal
Raise a complaint with our 7-tier escalation system and SLA-backed resolution timelines (ack 24h · resolution 7 days · closure 15 days).
Training Programs
Structured certification tracks for Advisors (7 modules) and DSAs (8 modules) — product knowledge, compliance, ethics + form templates.
Governance & Compliance
Vision · Mission · 8 Core Values · 9-tier organizational hierarchy · authority matrix · governance committees.
Leadership
Meet Digantkumar I. Gamit — Managing Director & Founder — and the principles, focus areas and conviction behind Sahyog Finance.
Careers & Compensation
Employment categories A–H · salary grades G-1 to G-7 · KPI-based appraisal · transparent promotion ladder.
Final Master Corporate Handbook 2026
All policies on this site are derived from our internal Corporate Handbook — maintained by the Compliance Officer and reviewed annually by the Board.